Support
Frequently asked questions about the products available in the shop. Can't find what your looking for? Don't wait! Get in touch with me via Twitter or email.
What is Gumroad?
Gumroad is one of the easiest and fastest ways to make a payment and recieve products by download.
I have no Credit Card, can I use PayPal as well?
Gumroad doesn't offer PayPal as an alternative payment option at this moment. Please contact me and I'll setup a PayPal payment page for you.
What happens after the payment process?
A download link will be displayed in your browser. The same link will be emailed to you within a few seconds.
Is it possible to get a refund?
In most occasions a refund is not possible since it is not possible to return digital goods without me knowing that you haven't used or copied the file to another disk as backup.
Gumroad is one of the easiest and fastest ways to make a payment and recieve products by download.
I have no Credit Card, can I use PayPal as well?
Gumroad doesn't offer PayPal as an alternative payment option at this moment. Please contact me and I'll setup a PayPal payment page for you.
What happens after the payment process?
A download link will be displayed in your browser. The same link will be emailed to you within a few seconds.
Is it possible to get a refund?
In most occasions a refund is not possible since it is not possible to return digital goods without me knowing that you haven't used or copied the file to another disk as backup.
Is it possible to run the actions on PS Elements?
Nope, these actions are purely written for Photoshop or Photoshop Extended.
Am I able to adjust the applied action afterwards?
Yes you are! All the actions are build to be non-destructive. All adjustments can be changed to your own likings.
Can you convert the actions to Lightroom?
Sorry I am not a Lightroom expert so I am not able to recreate the same effect in Lightroom.
I lost my purchased items and the link has expired!
No worries as long as you have the receipt from Gumroad. Contact me by email and I'll send the files that you purchased previously.
Nope, these actions are purely written for Photoshop or Photoshop Extended.
Am I able to adjust the applied action afterwards?
Yes you are! All the actions are build to be non-destructive. All adjustments can be changed to your own likings.
Can you convert the actions to Lightroom?
Sorry I am not a Lightroom expert so I am not able to recreate the same effect in Lightroom.
I lost my purchased items and the link has expired!
No worries as long as you have the receipt from Gumroad. Contact me by email and I'll send the files that you purchased previously.
TWEET OR EMAIL ME
Customer satisfaction is one of my biggest priorities. All my products are created with an eye for perfection and ease of use. And I believe that the same should count for customer support.
-Twitter response within 2 hours from 7am/11pm GMT +1
-Email response within 18 hours
Play by the rules
All the terms and conditions regarding your purchase(s) are listed in the general conditions of De Vetpan. Please contact me when you are in doubt about rights for the use of your purchased product(s).